duenorthgifts web store FAQ section

At Gemstoneharbor , we are committed to protecting your privacy online. The information we collect is to ensure secure ordering and to provide a more personalized shopping experience. We will never rent, sell, or share your information with other parties. In order to provide you with a smooth, efficient and customized experience while shopping with us, Gemstoneharbor collects your personal information, which includes your name, mailing address, email address, phone number and a credit card number if you put your order online. We use a company called Authorize.net that encrypts all of your personal information to protect the transfer of your data from unauthorized parties. We do not collect any personally information about you unless you voluntarily provide it to us. We may, from time to time, send you emails regarding our products, services, store coupons and promotions. We will NOT send you these promotional offer if you indicated that you do not want to receive such mailings. You can simply unsubscribe from such mailing by sending an email to [email protected]

Your Satisfaction is our #1 Goal! Don't hesitate to contact us with any questions/concerns. If you are not satisfied with your purchase for ANY reason e-mail us for a RMA# and return within 30 days of the date of shipment in original condition for a full refund less shipping and handling. Due to our limited supply, we do not offer exchanges. Receipt of negative feedback voids offer.

Items are shipped within 24 hours of payment clearing our system. Below is an explanation of when payments are considered cleared according to payment method: PayPal Instant - instantly PayPal eCheck - eCheck clearing date Money Order - on arrival Cashier's Check - on arrival